Terms & Conditions

Effective Date: [Insert Date]

These Terms & Conditions (“Terms”) govern all bookings, tours, and experiences provided by The Great Abaco Express (“we,” “our,” or “us”). By booking a tour, participating in our programs, or using our services, you agree to these Terms.

1. Booking & Payment

• Reservations: All bookings must be made in advance through our office, website, or authorized agents.

• Deposits: A non-refundable deposit of [insert % or amount] is required to secure a reservation.

• Final Payment: Full payment is due [insert timeframe, e.g., 14 days] prior to the scheduled tour date.

• Group Bookings: Schools, organizations, and large groups must provide accurate participant numbers at the time of booking. Adjustments must be confirmed at least 7 days before departure.

2. Cancellation & Refund Policy

• Client Cancellations:

  • Cancellations made more than 14 days prior to the tour: full refund (minus deposit).

  • Cancellations made 7–14 days prior: 50% refund.

  • Cancellations within 7 days: no refund.

• Company Cancellations: We reserve the right to cancel due to weather, safety, or unforeseen circumstances. In such cases, clients may choose between a full refund or rescheduling.

3. Safety & Responsibilities

• Health & Fitness: Participants must disclose any medical conditions, allergies, or special needs prior to travel. Certain tours may not be suitable for individuals with mobility restrictions.

• Parental/Guardian Responsibility: For student field trips, schools and guardians remain responsible for supervising children at all times unless otherwise agreed in writing.

• Compliance: Guests must follow the instructions of guides and staff for safety and preservation of the environment. Failure to comply may result in removal from the tour without refund.

• Alcohol & Substances: Consumption of alcohol or illegal substances during tours is strictly prohibited.

4. Liability & Insurance

• Assumption of Risk: Participation in outdoor activities, water sports, and excursions involves inherent risks. By joining, participants accept these risks.

• Liability Waiver: The Great Abaco Express is not liable for personal injury, loss, theft, or damage to property unless caused by proven negligence.

• Insurance: We strongly recommend that all participants obtain travel and medical insurance prior to joining a tour.

5. Changes to Itinerary

• Weather & Safety: We reserve the right to alter itineraries due to weather, safety, or operational requirements.

• Substitutions: If a scheduled site/activity is unavailable, we will provide an equivalent alternative of similar value.

6. Accessibility & Inclusivity

• We strive to make our tours accessible to all travelers. However, not all sites may be fully accessible due to natural terrain.

• Guests with accessibility needs should notify us in advance so we can make reasonable accommodations.

7. Use of Images & Media

• By participating, guests grant The Great Abaco Express permission to use photos or video taken during tours for marketing purposes, unless otherwise stated in writing.

• Parents/guardians must provide consent for photos of minors.

8. Conduct & Behavior

• Respect for local communities, wildlife, and cultural sites is expected at all times.

• Disruptive, disrespectful, or unsafe behavior may result in removal from the tour without refund.

9. Privacy & Data Protection

• Personal information collected during booking is handled in accordance with our Privacy Policy.

• Data is used solely for the purposes of processing bookings, ensuring safety, and providing services.

10. Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of The Bahamas. Any disputes will be subject to the
exclusive jurisdiction of Bahamian courts.




 

Accessibility Statement

At The Great Abaco Express, we believe that exploring the beauty, history, and culture of The Bahamas should be accessible to everyone. We are committed to making our services, tours, and experiences welcoming, inclusive, and safe for all participants, regardless of age, ability, or background.

1. Our Commitment to Accessibility

We strive to:

• Provide equal access to our tours, services, and educational programs.

• Ensure that students and travelers of all abilities can participate meaningfully in our experiences.

• Continuously improve our facilities, transportation, and communication methods to remove barriers.

2. Tours and Programs

• Accessible Itineraries: Where possible, we design field trips and tours to accommodate individuals with mobility, sensory, or cognitive needs.

• Alternative Activities: If certain sites (e.g., caves, lighthouses) are not fully accessible, we provide alternative activities or learning experiences.

• Guided Support: Our team is trained to assist with navigation, communication, and participation throughout the trip.

3. Transportation

• We partner with transportation providers that offer safe, comfortable, and accessible vehicles when available.

• Upon request, we make every effort to arrange for wheelchair-friendly or modified transportation.

• We require advance notice of accessibility needs to ensure accommodations are arranged properly.

4. Communication

• Clear Materials: Our brochures, itineraries, and educational guides are written in simple, easy-to-read language.

• Alternate Formats: Information can be provided in large print, digital, or verbal formats upon request.

• Assistive Communication: Our staff can provide additional verbal guidance and instructions during tours.

5. Digital Accessibility

We are working to make our online platforms and resources accessible to as many users as possible. This includes:

• Mobile-friendly design.

• Readable fonts and clear color contrast.

• Compatibility with standard screen readers.

6. Safety and Inclusion

• All staff and tour guides are trained in emergency response procedures and are equipped to assist travelers with special needs in case of an emergency.

• We foster a welcoming, respectful environment where all participants feel valued and included.

7. Continuous Improvement

Accessibility is an ongoing effort. We welcome feedback to help us improve our tours and services so that everyone has the opportunity to experience the wonders of The Bahamas.

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